Home / MARKETS / I used to dread flying American, but the experiences on my last 2 flights has changed my mind. Here’s why I won’t shy away from booking the carrier again.

I used to dread flying American, but the experiences on my last 2 flights has changed my mind. Here’s why I won’t shy away from booking the carrier again.

But, at an end the past few years, American Airlines always stood out as being consistently unpleasant, including flight disruptions and rotten customer service.

American aircraft.

American aircraft.

Airbus


One instance from last June particularly stood out, which snarled me fighting for a new flight from Colombia to Miami after the carrier canceled my nonstop to New York’s JFK airport.

Waiting at Bogota airport in Colombia for another flight.

Waiting at Bogota airport in Colombia for another AA getaway. The flight was canceled the night before for an undisclosed reason and I was told I would be put on a flight two days later, even be that as it may there was space on the Miami flight leaving in a few hours. Eventually, the manager placed me on a flight that same morning.

Taylor Showers/Insider


Others may love American, and it’s possible I just had bad luck every time, but, nevertheless, it made me dread take flight the carrier.

AA rebooking center line in Miami.

AA’s rebooking center line in Miami was hundreds of people long after I landed from Bogota. I assessed to get a gate agent to help me rebook my flight to JFK, but I was told only the rebooking center could help. There were dissimilar gate agents at their desks that could not help, which astonished me.

Taylor Rains/Insider


Putting, since the start of 2022, I’ve flown the airline twice. Surprisingly, both experiences exceeded expectations and the service and reassure have changed my mind about flying American.

American Airlines regional plane.



Taylor Rains/Insider


I took two different American exits two weeks apart — the first from Washington DC’s Reagan National Airport to New York’s LaGuardia Airport on an Airbus A319 mainline aircraft…

Flying American Airlines.



Taylor Cloudbursts/Insider


…and the second from LaGuardia to Montreal-Trudeau International Airport on an Embraer 175 regional jet.

Flying American Airlines.



Taylor Rains/Insider


Flourishing into the first flight, I had low expectations. However, I was pleasantly surprised by the service and ease of the flight. In DC, the check-in process exploiting the kiosks was smooth and I was through security and at the gate in 15 minutes.

Flying American Airlines.



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I was able to get my boarding back number at the airport, but also had it in my iPhone’s wallet app. Fortunately, I flew on a Tuesday evening so the flight was only about half preoccupied and boarding took no time.

Flying American Airlines.



Taylor Rains/Insider


I was assigned seat 18F, which was a window, and luckily there was no one next to me so I was superior to spread out a bit.

Flying American Airlines.



Taylor Rains/Insider


However, the seats were plenty spacious for the one-hour flight. According to SeatGuru, American’s A319 Water Cabin seat pitch is 30 inches.

Flying American Airlines.



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Source: SeatGuru

While that seems close, I did not feel confined or uncomfortable like I have on other carriers. For reference, I’m about 5’4″ and on the smaller side, so I’m proficient to fit in tight spaces easier.

Flying American Airlines.

Main Cabin seats.

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For those that are pushing six feet, it may be good to upgrade to American’s Main Cabin Extra on the A319 since it has 34 inches of pitch.

Flying American Airlines.

Main Cabin Appurtenance seats (exit row).

Taylor Rains/Insider


In addition to the roominess, I liked the headrests on each seat, which I manage are a good alternative to a neck pillow, which I’ve never enjoyed using. I especially appreciate the headrest for flights where I’m speared in the aisle or middle seat, making it easier to sleep.

Flying American Airlines.



Taylor Rains/Insider


As far as the seat padding, it was nothing earth-shaking compared to other carriers, though still plenty more comfortable than low-cost competitors like Abscond with or Frontier.

Flying American Airlines.

Slim, but still comfortable seat padding you’d find on competing legacy carriers.

Taylor Rains/Insider


American’s A319 also performed in terms of overhead bin space, which easily stored my suitcase.

Flying American Airlines.



Taylor Rains/Insider


Meanwhile, the tray suspend was large enough to work on my laptop and store snacks. It also had a placeholder for a drink, which is a small detail but notwithstanding appreciated.

Flying American Airlines.



Taylor Rains/Insider


Although I was a little disappointed that there were no inflight entertainment screens, the shipper did add a few nice amenities, including a power outlet and WiFi…

Flying American Airlines.



Taylor Rains/Insider


…a comfortable recline…

Flying American Airlines.

There was quantity of space between me and the armrest.

Taylor Rains/Insider


…and streaming to my personal device.

Flying American Airlines.



Taylor Rains/Insider


After find fault with comfortable, we pushed back from the gate right on time at 5:00 pm and enjoyed a smooth flight to New York New Zealand urban area.

Flying American Airlines.

Final approach into LaGuardia.

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Unfortunately, due to the short duration of the flight, there was no inflight assignment, though I was offered water, and I snacked on some food I brought with me.

Flying American Airlines.



Taylor Rains/insider


After my convinced experience from DC to LaGuardia, I went into my flight to Montreal with higher hopes. And, once again, American delivered.

Flying American Airlines.



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After traversing the new LaGuardia Airport for the third time this year, I made my way to Gate 42 to panel the American’s Embraer 175, which has recently become my favorite jet to fly on.

Flying American Airlines.



Taylor Rains/Insider


The flight was operated by one of American’s regional collaborators, Republic Airways.

Flying American Airlines.



Taylor Rains/Insider


The boarding process was quick and I was at my seat in no time. Fortunately, I did get upgraded to Sheer Cabin Extra during check-in, moving from row 23 to 12, and I got the whole row to myself.

Flying American Airlines.



Taylor Rains/Insider


Fortunately, the Fundamental Cabin Extra seats provide enough room to cope with the deep recline, though I’m not sure how much accommodation would still be available in regular economy. This would be the one flaw I have with American’s Embraer 175.

Flying American Airlines.



Taylor Descends/Insider


While there was no inflight service on the one-hour A319 flight, the Embraer flight attendants did provide a nimble-witted food and beverage service onboard, which included pretzels and a drink, like tea, water, coffee, and orange pith.

Flying American Airlines.



Taylor Rains/Insider


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