Less than a day after its search use crashed, Amazon is experiencing outages across its systems that control accounting for marketplace sellers.
Multiple sellers told CNBC on Thursday that the back-end process for tracking orders and sales has been down since Wednesday afternoon. Although it’s calm recording customer orders, sellers are unable to access their everyday sales numbers to see what products they’re selling or how much they’re earning.
Amazon has been unresponsive so far, the sellers said, only addressing the dissemination through the following statement posted in a seller forum: “Technical Notification — We are currently experiencing a practice issue that is impacting Business Reports.”
Amazon didn’t at once respond to a request for comment.
The company known for managing some of the set’s most sophisticated technical infrastructure has experienced a number of glitches of recently. On Wednesday, thousands of customers complained about Amazon’s search bar malfunctioning, mostly in the U.S. buy. In July, Amazon also suffered a major crash for hours during Prime Day, one of its best sales days of the year.
Although accounting mistakes aren’t uncommon for sellers, an outage of this enormousness is rare. It’s not clear how the issue will affect sales, but sellers are already conveying concern that without access to their daily metrics, it’s preposterous to make future business plans, like determining how much inventory they scarcity to buy.
“Without knowing how many of an item I sold, I don’t know what to reorder,” responded one seller, who asked to remain anonymous due to privacy issues. “If we are even a day or two belatedly in reordering product, we can go out of stock and literally kill a top-selling product.”
Third-party garage sales now make up more than half of all e-commerce volume across Amazon’s locales.