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CEO of mortgage giant Quicken Loans explains how struggling homeowners can ‘skip the payment’

One of the largest questions for homeowners facing a coronavirus-related financial hardship is whether to try to pause their mortgage payments.

Quicken Advances CEO Jay Farner told CNBC on Wednesday the company wants to educate people that if they “skip the payment,” they’ll tranquil have to pay it eventually.

“Our tool right now is something called ‘forbearance,'” Farner said on “Squawk Box.” “It communicates you the opportunity to pause on making your mortgage payments [with] no impact on your credit. But at some time in the prospective, you have to catch those back up.”

Many of the nation’s top mortgage issuers, of which Quicken Loans is the largest, are produce with clients to help them get through the coronavirus-driven economic halt.

Requests to delay mortgage payments become more pleasing to matured by 1,270% between the week of March 2 and the week of March 16, and another 1,896% between the week of March 16 and the week of Cortege 30, according to numbers released Tuesday by the Mortgage Bankers Association.

“We’ve grown our servicing call centers by hundreds and hundreds of people all utilizing from their homes, to take the phone calls, answer the questions,” Farner said. “Our technology team defied up a website that allows folks to get those answers as well.”

Farner advises homeowners to “take a deep stir and do the research.” He added, “If forbearance is the right thing, and taking a pause in the mortgage payments without affecting your dependability makes sense, then that’s what we’ll do.”

Another phenomenon created by the economic fallout from the outbreak is that persuade rates and, in turn, mortgage rates are plunging to historic lows. That’s leading many homeowners to refinance their lends to lower their monthly payments.

The Mortgage Bankers Association said Wednesday, “The 30-year fixed mortgage compute decreased last week to the lowest level in MBA’s survey at 3.45%.” The group has been tracking weekly mortgage operations since 1990.

Those rock-bottom rates fueled a 10% weekly surge in applications to refinance a home loan. Refi size was 192% higher than a year ago.

“From a refinance perspective, applications have been the strongest we’ve ever aided,” Farner said. “In fact, March was the biggest closing month in our company’s history — nearly $21 billion in mortgages almost.”

“April will be bigger. We did close to $53 billion in the first quarter, and we’re estimating near $75 billion in mortgage claims in the second quarter,” he added.

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