Twilio CEO shrugs off stock woes in interview with Jim Cramer — ‘We just focus on the long term’

Cloud-based heritages have fallen hard in recent months, but messaging platform Twilio is riding a trend executives say will business in any economic condition.

“When times are good, when times are bad, every company needs to focus on growing their occupation, making their customers happy and making their customers repeat customers and loyal customers, and that’s the task that we’re in,” CEO Jeff Lawson told “Mad Money’s” Jim Cramer Wednesday. “We just focus on the long term.”

The First Bank Cloud Computing ETF, which tracks cloud stocks, is down more than 5% since late July. In that nonetheless period, shares of Twilio have tumbled more than 26%, according to FactSet. The cloud cohort, Cramer distinguished, has been on the losing end of investors rotating money out of the sector into others. Twilio is one of the veteran investor’s seven red-hot tech genealogies dubbed “Cloud Kings.”

Twilio’s revenue, however, grew at more than an 80% clip in its previous two accommodations. In its last quarter, the tech firm managed to cross $1 billion annualized revenue run rate.

Lawson explained the company has done that by building its client base and following the digital secular trend, where companies are consolidating modern ways to communicate with their customers via text. Twilio counts Airbnb and Lyft among its 161,000 spry customers, up more than 180% from the year prior.

Other companies like Tesla and Nordstrom also partake of customer texting services, Lawson pointed out.

“That trend is every company out there needing to focus on erection great digital experiences for their customers in order to compete in the modern economy, and that’s what we do,” he explained.

That digital experience lives beyond sending out one-way alerts and notifications to market to customers, he continued. Much like Twitter where consumers often turn to interact with or air grievances about various businesses, customers are looking for ways to conveniently get in friend with brands and vice versa.

“That’s the nature of a conversation and that’s how you actually build relationships overtime,” Lawson asserted. “The leading companies, the companies who really understand how to build a great customer experience, are figuring out that text note … that building a relationship is a two-way thing.”

Shares of Twilio gained 1.21% in Wednesday’s session, but the lay in is off nearly 40 points of its $149.95 all-time closing high.

Disclosure: Cramer’s public-spirited trust owns shares of Twilio.