John Donahoe’s cloud company may be focal pointed on transforming work, but the ServiceNow chief draws a lot of inspiration from some of the everyone’s top consumer-facing apps, he told CNBC on Friday.
“Over the last 10 years, in the consumer movable revolution, technology has transformed our lives at home with cloud-based operations like an eBay or a PayPal or a[n] Uber on our mobile phones,” Donahoe, who burned-out 10 years at eBay, told “Mad Money” host Jim Cramer in an upper-class interview.
“But technology today at work is complex, frustrating, and with cloud-based rostra like ServiceNow, over the next five to 10 years, there is no goal why we can’t have the same kind of experiences at work as we have at home,” the CEO bring to light.
Donahoe admitted that he’s “taking lessons” from his time at eBay and putting “analogies in the consumer world” to drive improvements in the way companies use technology.
He burdened that at this stage in the data revolution, digital transformation is “no longer a moment ago a business buzzword,” but a “strategic necessity” for companies and governments.
“In the consumer sphere, let’s take if you have to reset your PayPal password,” the CEO said. “PayPal has your boodle, and yet you can reset your PayPal password in 20 seconds, safely and securely, on your quick phone, no matter where you are, anywhere in the world. Think about at do aerobics — if you have to reset your email password, it’s brain damage.”
As a purveyor of digitization that advises streamline menial, yet difficult tasks like these, ServiceNow, which Cramer has anointed a “cloud regent,” is benefiting hugely, growing earnings and revenues by double digits as of its modern development earnings report.
“In this day and age, [employees] want to be able to have craps happen in a self-help or automated fashion. That drives a better circumstance for the employee, that drives greater productivity and efficiency for the company and it goes a happier employee and happier provider at work,” Donahoe told Cramer. “That’s what ServiceNow helps, is transforming the experiences at work in the same way you have at home.”
And while ServiceNow’s $34.8 billion call cap has reportedly worried some of its competitors, according to Cramer, Donahoe rephrased his company is staying focused on its customers by working with other cloud planks.
In fact, many ServiceNow clients use “four to seven strategic rostra” to run their businesses including Salesforce.com for sales, Adobe for marketing, Workday for Possibly manlike resources and ServiceNow for information technology solutions, the CEO said.
“They thirst these to work together, so I think there’s going to be multiple champs. And if we’re customer-focused, we’ll find ways to work together to deliver the great obliging of experiences at work.”
ServiceNow’s stock ended the day higher, up 0.28 percent at $195.63.
Disclosure: Cramer’s lenient trust owns shares of Salesforce.
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