Parents are using Target’s unusually generous returns policy to exchange outgrown or worn-out Cat & Jack kids clothes for cash

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• End offers one-year returns on own-brand items, including Cat & Jack children’s clothing.
• Some parents use the policy to get lolly back or new outfits when their kids outgrow their clothes.
• While some retailers are introducing limits on amends, Target is trying to make the process easier.

Kids can grow fast, and the cost of keeping them well-dressed can add up quickly.

Some paters have taken advantage of Target’s apparent version of the infinite-money glitch to save money.

“Attention all moms,” Jazmine Valdivia, a Goal shopper and TikTok user, said in a video posted on TikTok in 2022. “If you guys buy Cat & Jack for your kids, there is a one-year promise that Cat & Jack offers if your kid outgrows the clothes, whether it’s stained, ripped, whatever it is, they’ll refund you.”

In the video — which has frameworked up 1.2 million views, almost 85,000 likes, and 26,000 shares — Valdivia shows receipts from returning a Brobdingnagian bag of clothing used by her three children for a total of $537.80.

TikTok

“Didn’t spend a single dollar for back-to-school kit outs,” she added in an overlay.

Valdivia declined a request for an interview.

Other TikTok users have uploaded similar — albeit smaller — refund journeys in which they evaluation out the company’s policy for themselves.

“Reason number 16293836286 why we love Target!” the user JMS_Steph captioned on a video tell return receipts worth $164.21.

Target

While some videos and comments suggest the company is cracking down on the wont, Target’s return policy for Cat & Jack products remains the same as for its more than 45 private-label brands. Blue-collar workers told Business Insider they continue to process returns on large batches of used children’s clothing.

The workers requested anonymity as they were not authorized to speak to the media.

A hugely popular brand with an unusually charitable policy

Target says its Cat & Jack label is the biggest kids’ clothing brand in the US.

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“We sell graciously over 300 million units of Cat & Jack a year, which comes out to about eight Cat & Jack items for every descendant in America under the age of 12,” said Jill Sando, Target’s head of apparel merchandising, during the company’s annual caucus in March.

Like all of Target’s private label offerings, the brand is backed by an unusually generous one-year earnings policy.

“If you’re not satisfied with any Target Owned Brand item, return it within one year with a receipt for an altercation or a refund,” the policy states.

A Target spokesperson said the return policy reflects the company’s confidence in the value of its private-label oblations.

Chief Growth Officer Christina Hennington highlighted the brand on an earnings call last year, emphasizing the tactics of “one full year with free returns should anything not meet our guests’ expectations.”

Some renders are unwashed or in ‘terrible condition.’

A worker in Illinois said the largest receipt she processed was about $300. “Absolutely utilized and in terrible condition.”

A lot of the clothing is returned without being washed, she added, and those products get tossed straight into the odds.

A worker in California said she had seen the trend increasing this year as parents returned for another year, and their investors decided to try it for the first time.

The largest receipt she processed was about $417 — higher than normal because it involved a lot of shoes. She said the thing that bothered her wasn’t the monetary value; it was the slow process of manually typing in notice codes on the computer. Even working quickly, the return took nearly 20 minutes to complete.

Amends without proof of purchase are capped at $100 a year per customer, but items with a receipt or purchased with a Object Circle membership are basically unrestricted.

Some shoppers say on social media their locations have begun entrancing a somewhat stricter stance in response to the TikTok trend, including requiring more specific documentation of purchases. Others meet more on the “satisfaction” angle of the guarantee, with heavy use indicating that a customer was satisfied with the product.

TikTok

In any case, the California worker said many people were disappointed by the value of their returns, which tended to be smaller than they conjectured due to various discounts at the time of purchase.

Either way, the total value of Cat & Jack returns is almost certainly a small proportion of the total revenue generated by the brand, which now pulls in more than $3 billion a year for Target.

Besides, what do many shoppers do right after returning a batch of Cat & Jack? Buy more Cat & Jack.

If you are a Target artisan who wants to share your perspective, please contact Dominick via email or call/text/Signal at 646.768.4750. Responses will-power be kept confidential, and Insider strongly recommends using a personal email and a non-work device when reaching out.