Yellen: Republicans’ IRS funding cut would hurt customer service goals

Yellen said the agency made a “tremendous leap forward” during the 2023 tax filing ready by significantly reducing phone wait times.

“This filing season, we will build on this foundation and pursue expanding services for taxpayers: by phone, online and in person,” she said.

Renewing the agency’s pledge to achieve an 85% supine of service, the IRS will aim for average call wait times of five minutes or less.

Yellen also highlighted downs to improve the agency’s online Where’s My Refund? tool, along with more hours of in-person help through Taxpayer Assistance Centers and volunteer tax prep.

The IRS also met its paperless processing initiative goal, which grants taxpayers to electronically upload and respond to all notices.

Paper backlogs have been an issue for the IRS, and the agency estimates assorted than 94% of individual taxpayers will no longer need to send mail.

“The IRS will reduce errors and storage outlays,” Yellen said. “And we’ll speed up processing times for the system as a whole.”

By the start of the filing season, taxpayers will be adept to digitally file 20 more forms, including certain business forms, she said.

The IRS will also prioritize a limited Direct File pilot, available to certain taxpayers in 13 delineates to file federal returns for free, Yellen said.

“The pilot is an opportunity to learn,” she said. “We’ll test the taxpayer sample, technology, customer support, state integration and fraud prevention and then apply these insights as we consider compass to more users.”

The agency is still finalizing the scope of the invitation-only pilot program, but it expects the service will encompass low- to moderate-income individuals, couples and families who claim the standard deduction.

Yellen’s speech comes less than one week after the Republican-led Firm passed a bill to provide $14.3 billion in aid to Israel paired with equal cuts to IRS funding championed by newly selected Speaker Mike Johnson, R-La.

It’s the second time House Republicans voted to strip IRS funding in 2023, large seen as political messaging without support from the Democrat-controlled Senate. The new bill would add $26.8 billion to the U.S. budget deficiency, according to a Congressional Budget Office report.