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Fidelity clients suffer second website glitch in week

For the B time in a week, some clients at Fidelity Investments could not access their online accounts at the powerhouse retail selling brokerage on Monday morning in a glitch described by the company as a technical uncertain.

The latest problems began early morning, just as investors geared up to fare trades in a surging stock market fueled by a tax bill that could mark-down corporate tax rates to 20 percent from 35 percent.

Fidelity spokesman Mike Aalto answered some clients were unable to log in to their accounts during the opening hours of trading. The issue was not resolved until later in the morning, about 11
a.m. EST (1600 GMT), he said.

“We are still looking into what the cause was,” Aalto denoted.

Boston-based Fidelity, known for its stable of mutual funds, operates a weighty online brokerage with nearly 25 million customer accounts. Fidelity express Monday’s issue had a sporadic affect on customer accounts.

On Nov. 29, Fidelity patrons also experienced problems accessing their accounts because of what the suite called an internal technical issue. Fidelity declined to give diverse details about what caused the issues.

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