JetBlue Airways aircrafts are modeled at departure gates at John F. Kennedy International Airport in New York.
Fred Prouser | Reuters
JetBlue Airways desires customers to book more than flights.
The New York-based airline on Thursday launched a new site, Paisly, that bids travelers hotel rooms, car rentals and other add-ons, like tickets to theme parks.
The carrier will perpetuate to offer packaged trips under JetBlue Vacations, a similar product offered by rivals like Delta, American and Joint, but the new site will give the option of adding on other activities or lodging later.
JetBlue is also planning to presentation home rentals through partnerships with property managers, said Andres Barry, president of JetBlue Journey Products. The carrier is also planning to expand lodging and other offerings as it adds new cities to its network, like London.
“We discern there’s a segment of customers who are not interested in buying their entire trip all at once before travel,” Barry believed in an interview.
Last-minute trips have become more common during the Covid-19 pandemic as travelers navigate ever-changing rove restrictions, closures and infection rates.
Once travelers book their flights, JetBlue plans to send bolstering emails to travelers who booked flights to encourage travelers to book other options.
“It’s not like we’re putting every potency option in front of them,” said Barry.
JetBlue will have dedicated customer service agents for people who book add-ons on the Paisly site.