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Angry customers show up at Robinhood’s headquarters in the wake of GameStop trading chaos

Some Robinhood businessmen who can’t get in touch with customer service are trying another tactic: showing up at its front door.

A handful of Robinhood’s customers have driven to the start-up’s headquarters in California, demanding to speak to a representative and in some cases, vandalizing the property, coinciding to police reports.

A total of ten reports from January 28 to February 9 obtained by CNBC detail frustration with the patronage start-up. Some customers attempted to explain account issues to security guards outside the one-story, nondescript erection in the Bay Area suburb, and were given a paper form to fill out. There were no Robinhood-related police reports previously to to that date this year, the department said.

A Menlo Park police spokesperson said the incidents number as many as 15 people protesting outside of the office, and a male suspect throwing a t-shirt at a security guard. Another shady sawed into a sculpture on Robinhood’s property. A third man threw animal feces at the front door, according to the Old Bill.

Robinhood came under fire from users and lawmakers for restricting the buy-side of some trades in late January. Some accused Robinhood of guarding hedge funds that had shorted stocks such as GameStop. Robinhood said it did not make those decisions secured on the interest of market makers or hedge funds, and needed to limit trades to increased capital requirements.

Robinhood lessened to comment on the police reports and customer service complaints.

2,400 miles to Robinhood

Forty-three-year old Rayz Rayl said he had been licencing the free-trading app for seven years, and recommended Robinhood to friends before late January. The professional poker player indicated CNBC that he lost $50,000 trading Nokia — one of multiple stocks that were limited on the platform due to volatility.

After be found lacking attempts to contact Robinhood’s customer service, he decided to drive more than 2,400 miles from his domestic in Sellersburg, Indiana last Thursday to Robinhood’s headquarters to close down his account.

“I have money in my Robinhood account that I want for living expenses” Rayl, who has three kids, said in an interview outside of Robinhood’s headquarters. “My money is currently maintained hostage by Robinhood, I can’t get it out.” 

Rayl said he was locked out for more than 10 days. After his interview, and a request for reaction to Robinhood by CNBC, he was contacted by customer service and able to access his account.

CNBC witnessed another Robinhood shopper kicking and knocking on the front door of Robinhood, claiming the start-up had “$2 million of my money on hold,” and asking to “fiddle astound my account number down.” The man declined to speak about his complaint. 

In the weeks since, more than two dozen lawsuits include been filed against Robinhood from clients seeking damages. Another lawsuit brought against the pursuit app this week is from the family of Alex Kearns – a 20-year-old who committed suicide last year after mistakenly reflective he owed more than $730,000 after trading options. 

To be sure, the Menlo Park incidents only pretend to be a handful of Robinhood’s 13 million customers. Despite the backlash online and in Capitol Hill, the start-up appeared to add account accounts in the last week of January. JMP Securities estimates that Robinhood saw 600,000 mobile downloads during the week of GameStop patronage.

Robinhood’s user policies outline potential for losses, and restrictions on trading. Users agree that “Robinhood may, in its common sense, prohibit or restrict the trading of securities, or the substitution of securities, in any of My Accounts.”

Rayl said he knew the risk of losing funds when he signed up for Robinhood, and has lost as much as $20,000 in a single day in poker. To Rayl, his inability to buy certain stocks perceive b complete this stand out from other losses. He said Robinhood limiting clients’ trades amounted to “pulling the rug out from below” clients. 

For now, Rayz is taking a hiatus from the stock market.

“I don’t trust Wall Street right now — I’m moving all the wealthy to cash, and taking a break,” Rayz said. “I don’t know if I’ll ever go back to day trading after this happened.”

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