It should’ve been the vespers all the time to lure new customers onto their platforms. Instead, technical disruptions and crashes left the biggest sports staking platforms cringing and scrambling to solve unexpected problems.
In Nevada, BetMGM’s app crapped out. Ten minutes before kickoff, MGM’s retail sportsbooks bring about they could not accept bets. And while disgruntled patrons complained on social media, technicians worked furiously to discovery and fix the problem. By game’s end, the problem still had not been fixed, and MGM was not immediately able to settle bets.
Gamblers who found themselves not able to place bets were not kind — in the kind of cursing and criticism normally reserved for athletes playing for opposing crews.
One person wrote on Twitter, “how is it that i’m seeing fanduel commercials on my television almost rubbing it in that i can’t even chair a bet on your app that crashes any time there’s a reasonably large sporting event.”
FanDuel’s ads played prominently in the lead-up to the unflinching, encouraging customers to sign up for free play and chances to win on the platform.
In a statement, the company said the outages were spasmodic and a result of demand that exceeded expectations but insists at no time did its platform stop operating. The technical glitches were superficially most troublesome in Michigan, which just legalized sports betting in January.
That explanation surprised application insiders and those who run other sports gambling platforms.
“We all expected this to be a record-breaking event for online and mobile wagering,” one leading executive told CNBC. “We had tech meeting after tech meeting leading up to Sunday to make accurate things ran smoothly.”
Penn National Gaming’s Barstool Sports app went down, blaming third-party tech exits. It stopped short of pointing the finger at one of its partners, global sports gambling provider Kambi. But DraftKings did.
In a statement, DraftKings weighted, “It appears this outage was caused by a surge in traffic that caused problems for our backend provider. Our DFS (Daily Flight of fancy Sports) and pools products, supported by in-house technology, are functioning without issue. This incident is why we believe owning our own technology is effective.”
DraftKings announced last summer that it would terminate its partnership with Kambi by September 2021.
Kambi foresaw CNBC it processed the highest bet volumes in its history, three times more than last year’s Super Trundle. And it added the problem wasn’t overall load, but instead “one specific player-related bet offer and its increased range of outcomes furnished.” That resulted in a backlog in validating other bets and resulted in problematic performance.
Other sports betting daises including William Hill and PointsBet said their operations were unaffected by technical issues.
“It helps being in personal control of your technology,” PointsBet CEO Johnny Aitken said.
DraftKings sent $20 credits to players it spurious had been affected by the outages.
FanDuel said despite the issues, customers still enjoyed a winning evening. It returned out $27 million to customers, $17 million of which went to new players.
“The stress on the platforms is an indication of how big the potential is for frisks gambling,” said Union Gaming analyst John DeCree. “I don’t think one incident on the biggest night of the year is prosperous to dissuade these players permanently.”