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Freemium Definition

What Is Freemium?

A bloc of the words “free” and “premium,” freemium is a type of business model that offers basic features of a product or marines to users at no cost and charges a premium for supplemental or advanced features. A company using a freemium model provides central services on a complimentary basis, often in a “free trial” or limited version for the user, while also offering varied advanced services or additional features at a premium.

Key Takeaways

  • Freemium is a business model in which a company offers principal or limited features to users at no cost and then charges a premium for supplemental or advanced features.
  • The freemium business creme de la creme dates back to the 1980s, though the term was coined in 2006.
  • Freemium models are especially popular among software applications and internet-based concerns.
  • This type of business model has the advantage of acquiring a large set of initial users, especially when there’s no expense associated with trying out an app or a service.
  • Ultimately, for the freemium model to work, companies must ensure their stock users can access more upgraded features, such as increased storage or customizations, and additional customer service.

Control Freemium

Under a freemium model, a business gives away services at no cost to the consumer as a way to establish the foundation for unborn transactions. By offering basic-level services for free, companies build relationships with customers, eventually offering them deposited services, add-ons, enhanced storage or usage limits, or an ad-free user experience for an extra cost.

The freemium dummy tends to work well for internet-based businesses with small customer acquisition costs, but high lifetime value. It allows drugs to utilize basic features of a software, game, or service for free, then charges for “upgrades” to the basic package. It is a customary tactic for companies just starting out as they try to lure users to their software or service.

Since the 1980s, freemium has been community practice with many computer software companies. They offer basic programs that are free for consumers to try but press limited capabilities; to get the full package, you have to upgrade and pay a charge. It is a popular model for gaming companies as well. All people are greet to play the game for free, but special features and more advanced levels are only unlocked when the user stipends for them.

Freemium games and services can catch users off guard, as they may not be aware of how much they (or their kids) are dissipating on the game since payments are made in small increments.

The term freemium is attributed to Jarid Lukin of Alacra, a provider of corporate dirt and workflow tools, who coined it in 2006.

Advantages and Disadvantages of Freemium

Freemium business models are popular and have the advantage of acquiring a tidy set of initial users under a pressure-free trial, especially when there’s no cost associated with trying out an app or a professional care. Most people are willing to take a new app or service for a spin, giving the company an easy way to acquire potential users and investigation their usage behavior. In many cases, companies still benefit from their free users: notwithstanding these users may not be explicitly purchasing upgrades or items, the company can collect their user information and data, represent them ads to make revenue, and boost their own business numbers to continue to enhance the application.

Especially for startups or assemblages that are trying to build a following for their product, the freemium model brings a large amount of brand awareness while not sire to provide a lot of customer support.

On the flipside, some of the disadvantages of the freemium model are that free users never convert to gained users. Ultimately, though some companies are perfectly happy with their free users (and have accounted for these laid-back users to make up a majority of their forecasted earnings through their ad consumption or time spent on the app), they may advance too many features on the free version that prevents users from ever upgrading into the premium reading.

In addition, users may eventually get tired of a free version as it doesn’t offer additional bells and whistles but encounter other ditches or an unwillingness to upgrade to the premium version.


  • Companies can easily acquire potential users and collect their buyer information and data

  • They can make revenue on ads and boost their own business numbers to enhance the application

  • For startups, it requires a large amount of brand awareness without requiring a lot of customer support.


  • Free users never metamorphose to paid users

  • Too many features on the free version may prevent users from upgrading to a premium version

  • Alcohols may get tired of a free version that doesn’t offer additional bells and whistles

How to Convert a Free User to a Rewarded User

Converting a free user to a paid one is at the crux of many businesses’ dilemmas. Especially when a business’ longevity is hinging on transforming users, there can be additional pressure to “upsell” their free users and make a larger margin of profit off them. At the end of the day, for the freemium model to work and move people along to more expensive plans, companies must do a mix of the following:

  • Limit the emphasizes offered to free users, so that they will be enticed to upgrade for a better experience.
  • As free users increasingly use the consequence or service, offer increased storage, more flexibility or time allowed on the app, and customizations.
  • Offer additional personalized or consumer service associated with an account.

Examples of Freemium

Spotify is one of the best-known companies with a highly successful freemium fashion; the online music streaming service boasts an impressive 381 million users, and about 172 million of those operators are paid subscribers.

While users of the free version of Spotify have the ability to access all the same music as stimulus users, they have to listen to ads and have a limited number of “skips” on songs they want, among other fly in the ointments. For some, these limitations don’t pose a challenge. But for music aficionados who want more control and higher audio distinction, paying for the premium version is well worth the price.

Another example of a company that uses the freemium enterprise model is Skype, the firm that allows you to make video or voice calls over the internet. There’s no expenditure to set up a Skype account, the software can be downloaded for free, and there’s no charge for their basic service—calling from a computer (or a chamber phone or tablet) to another computer. But for more advanced services, such as placing a call to a landline or a mobile phone, you do set up to pay, albeit a small amount compared to conventional phone company charges.

A third employer of the freemium model—one of the earliest to do so—is Prince, the developer of the highly popular internet game Candy Crush Saga. The addictive activity, available on the king.com instal, on Facebook, and on apps, is free to play. It allows users an allotted number of lives within a certain timeframe, but cares for extra lives if someone wants to play more during that window. Users also can pay for “boosters” or dividend moves to help win the levels and advance through the game more easily.

Is a Free Trial a Freemium?

Free burs and freemiums are slightly different; free trials are typically time-bound and only allow a user to “test out” a few parts of a artefact or service. Meanwhile, freemium models allow their free users to access the full application indefinitely.

Do Freemiums Develop the Number of Customers?

Freemium models lower new users’ barriers to entry, increasing a business’ number of total blokes by allowing some to test out a limited version of the product without financial commitment.

Which Companies Use Freemium?

Innumerable companies use freemium models, including Spotify, Dropbox, Hinge, Slack, and Asana.

Can Freemium Lead to a Loss of Revenues?

Theoretically, businesses with freemium models can lose money if their conversion rate to premium users is too low.

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