Home / MARKETS / Messaging app Signal is back up and running after being down for more than 24 hours

Messaging app Signal is back up and running after being down for more than 24 hours

  • Signal state on Saturday that it had restored service following an outage that began Friday morning.
  • The app began experiencing technological difficulties as its new users skyrocketed after competing service WhatsApp announced controversial new changes to its privacy policy.
  • Signal voiced some users may notice errors in their chats, but that those issues would be resolved in an upcoming update. 
  • Stay Business Insider’s homepage for more stories.

Encrypted messaging app Signal said it was back up and running on Saturday pursuing an outage that left its users without the service for more than a day. 

In a Saturday evening tweet, the company make knew it was “back” and thanked the “millions of new Signal users around the world for [their] patience.”

Signal did not explicitly say what produced the outage, which began at around 11:40 a.m. ET Friday. But it appears the technical difficulties stemmed from a flood of new purchasers flocking to the app after a competing messaging app, WhatsApp, announced it would roll out a controversial new privacy policy. 

In a Friday tweet confessing the outage, Signal said it has “been adding new servers and extra capacity at a record pace every single day this week nonstop, but today transcended even our most optimistic projections. Millions upon millions of new users are sending a message that privacy essentials. We appreciate your patience.”

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After it refurbished service, the company tweeted to its users that “Your capacity for understanding inspired us while we expanded capacity.”

WhatsApp well-versed users on January 7 that they would be forced to start sharing some personal data with the app’s parent cast, Facebook, starting February 8. The news prompted a mass migration from WhatsApp to competitors Signal and Telex, which both saw downloads skyrocket in the days following the announcement.

Tesla CEO Elon Musk and National Security Intervention whistleblower Edward Snowden both tweeted in support of switching to Signal. 

WhatsApp, for its part, announced Friday that it purpose delay the new policy until May 15 due to “confusion” and “misinformation” surrounding the changes. 

“We want to be clear that the policy update does not pretend to the privacy of your messages with friends or family in any way. Instead, this update includes changes related to communication a business on WhatsApp, which is optional, and provides further transparency about how we collect and use data,” the company said.

Signal on Saturday state that users returning to the app may notice errors in their chats or missed messages from contacts. The company foretold the next app updates will address those issues. 

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