“It was so dirty, so disgusting.”
That’s how Matthew Meehan describes what happened after he sat and stepped in dog poop while housing a Delta flight from Atlanta to Miami last week. The commotion and Meehan’s reaction to how Delta has handled the situation reignites the debate to the ground service animals being allowed on commercial airline flights.
It started overdue Thursday night when Meehan boarded his Delta flight and sat down in heart 5D of business class.
“I noticed an odor when I got on board, but I did not for one minute ponder there was dog feces on the plane,” he said. That changed within winks of sitting down. “I reached down to plug in my charger and I saw it all over the carpet and on the front of my fundament. I immediately jumped up.” The dog poop was on Meehan’s shoes and the back of his suit in us breeks.
Meehan says Delta flight attendants gave him two paper towels and a hold of Bombay Sapphire Gin to clean his shoes and suit.
“It was so nasty, I had no way to adequately altogether it up,” he said. (Meehan has posted an image of his soiled shoe on his Facebook stage.)
Delta said the feces was left by an ill service dog on a previous flight.
In a asseveration to CNBC, the airline apologized for the incident and said, “Delta has issued a refund and additional compensation to the buyer impacted by this incident. The safety and health of our customers and employees is our top primacy, and we are conducting a full investigation while following up with the right conspires to prevent this from happening again. Upon landing in Miami, the aircraft was charmed out of service to be deep cleaned and further disinfected.”
That apology is not reasonably for Meehan. He wants Delta to explain why the flight crew failed to adequately moved to the situation when he first sat and stepped in the feces. For example, he says it caught several passengers demanding the mess be cleaned up before a service company came on board. Even then Meehan says the clean-up was not suited.
“There was still feces in the carpet and feces under my seat. We involved ined blankets to cover the floor and cover the seat,” he said. Delta argy-bargies that it failed to clean up the mess. It says the cleaning crew hardened disinfectant to clean the area on the floor and seats before the plane raised off.
Meehan says Delta has offered to compensate him with up to 50,000 many flyer miles and to pay for new shoes and a new suit. Meehan has not yet accepted Delta’s presentation. He says the airline owes him an explanation for how it mishandled the situation.
“I bought a skim ticket and you made me sit and fester in dog feces for two hours. Shame on you,” he said. “I’m a million-miler and this is how you act towards me?”